Frequently Asked Questions

How do I place an order on your website?

It's really easy to place an order online with us. Go to the shop link and click on the items you would like to purchase. Once you click on an item it will bring up a description and under this is an option to 'add to cart'. Here, you can change the quantity of an item as well if needed.  This places the item/s in your shopping basket, which when you're ready to finalise can be clicked on (it can be found in the top right hand corner of your screen) and then you just need to follow the instructions for payment. We accept both card payments and payments through Paypal. If you need further support with purchasing through our website, please don't hesitate to give us a call on +447949567828 or +447940571663.

I wish to make a bespoke order and cannot see an option for the items on your website, what should I do?

We are happy to fulfil orders that are bespoke and unique and you can message us here to tell us your exact requirements. Please ensure you leave us your correct contact details so that we can get in touch with you. 

How long will my order take to arrive?

We aim to fulfil all orders within 7 working days, orders that are large or bespoke may take longer but we will always update you via email. If you have a specific deadline, please let us know and we will do our best to meet this. You can choose which postage speed you would like at checkout but please note that international orders may be subject to delays.

Where is my order?

Please check your emails from us regarding your tracking number (if applicable). You can then track your order here with Royal Mail. If you are still having trouble finding your orders whereabouts, please contact us.

Do you offer a discount on your items?

We work hard to keep our prices low and therefore do not offer discount on our products, although from time to time we will offer online promotions for a specified time frame. 

Do you offer discount for charities?

We are able to occasionally offer discount to Montessori charities and organisations and will ask for a written request to be provided if this is approved. Please contact us for more details.

Do you post to the USA and Canada?

Regrettably we cannot post to with the USA or Canada, but we can post to all other countries. If you have queries about postage abroad, please get in touch with us.

Which postal company is used?

We normally use Royal Mail within the UK and internationally and Parcelforce occasionally when posting abroad. 

Can I pay by cheque?

Yes, you can pay using this method. Please contact us and we can advise you further. All cheques should be made in pounds sterling, please contact us for more information on paying by cheque.

I work for a school and need a more detailed invoice for goods purchased, how can I get one of these?

No problem, again please contact us and we will be happy to send you an appropriate invoice.  

Can I return my order if I'm not satisfied?

We have no returns to date (just lots of happy customers) but if there is something you are not satisfied with please get in touch with us and we will do our best to sort out any issues.

Can I leave you feedback?

We love receiving any kind of feedback so please send us a message through our contact us page and let us know if you are happy to have it published on our website. 

How can I contact you by telephone?

We also love to hear from our customers by telephone; you can call us directly on: +447940571663. If we don't pick up, please leave us a message and we will get back to you. Please note that unfortunately we are not set up to take orders over the phone.

Are you on social media?

Currently we use Instagram and you can follow us easily by clicking on the Instagram icon found at the bottom of this page and other pages throughout our website. Our Instagram name is montessorienterprises.  

Why have you chosen to use the Sassoon font on your materials?

The success of the Sassoon fonts in supporting children to read and write is underpinned by research that asked children what features of letters and spacing they preferred and what was easiest for them to read. The arches of the font reflect the movement of handwritten forms and show clearly the relationship between the letters, thus preparing children indirectly for later writing confidence and competency. It is used widely in educational settings around the world because of these properties.

Who pays the customs fee?

Buyers are responsible for paying import charges. Legally, international postage does not include these costs in the item's purchase and postage price.